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Payment Method

PAYMENT METHOD NOTES

Our website supports payments like Paypal, Visa, MasterCard, and Maestro.

What to do if payment failed

  • Fill in the correct payment account and password
  • Ensure sufficient funds
  • Switch to your other paypal account or Debit/Credit card account.
  • Check the limit of your Debit/Credit card online purchase amount
  • Please contact the card issuing bank to confirm whether card restrictions have been imposed, such as cross-border transactions, transaction limits, etc.
  • Please try to pay again. If it still fails, please feel free to contact us at brand@rockpals.com, we will help you deal with the exception as soon as possible.
  • If you do not have a Paypal account, please select PayPal still at the checkout page & click the Complete Order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card.

As the following steps:

Step 1. Select PayPal still even if you don't have a PayPal account.

Step 2. Click button "Pay with Debit or Credit Card".

Step 3. Fill in your credit card info and complete your order.