30 Days Free Returns + 2-Year Warranty
Product Shipping Details

Shipping


How can I get free shipping for your products?

We only do free shipping for the orders from mainland U.S.

 

When will my order be shipped out?

Within 1-2 business days if all your items are available to ship. Once an order has been fulfilled, you will receive one shipping update email.

 

How long does delivery take?

2-8 business days for the USA, 7-35 business days for other countries. You have the options to choose faster shipping if you pay additional cost.


Which countries do you ship to?

United States, Germany, Netherlands, Austria, Belgium, Czech, Hungary, Slovenia, Slovakia, Luxembourg, Lithuania, France, Poland, Denmark, Italy, Estonia, Sweden, Finland, Latvia, Spain, Portugal, Greece, Monaco, Ireland, Malta, Romania, Bulgaria, Croatia, Japan, Australia, United Kingdom, Canada, Spain, Switzerland, Russia, Israel, Norway, Belarus, Ukraine, Kazakhstan.

 

Where is the package shipped from?

US warehouse in California or Shenzhen.

 

How will my delivery be shipped?

UPS, FedEx, USPS, DHL or other dedicated logistics.

 

Can I still change my shipping address even though the package has been shipped out?

Sorry, once shipped out, we can’t change the delivery address.

 

Can you ship to PO BOX address in the mainland U.S.?

Yes. But for the Po Box address, the extra shipping fee is charged. Please leave your physical address instead.

Based on item weight

Shipping price

0kg–5kg

$28.00

5kg–10kg

$56.00

10kg–15kg

$84.00

15kg–22kg

$120.00

22kg+

Free

       

      Do you pay for the customs taxes?

      No, Rockpals isn't responsible for any customs taxes charged by your country.

       

      How can I know if you ship to our country or region and the total cost including the shipping fee?

      Please contact customer support at brand@rockpals.com. Or you can check the list of freight charges in different countries and regions as following:

      freight_charges_in_different_countries_and_regions.pdf

       

      Can I add the shipping insurance or two-day shipping for my orders in mainland U.S.?


      Yes, you can. Please check out the list below:

       

       United States (52 of 62 states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida,  Georgia, Guam, Idaho, Illinois,  Indiana, Iowa, Kansas,  Kentucky, Louisiana, Maine, Marshall Islands, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming)

      Special Service

      Based on order price

      Shipping Price

      Free Shipping + zero insurance

      Free

      Free Shipping + Insurance(Recommended): $0-$100

      $0.00–$100.00

      $3.00

      Free Shipping + Insurance(Recommended): $101-$200

      $101.00–$200.00

      $6.00

      Free Shipping + Insurance(Recommended): $201-$300

      $201.00–$300.00

      $9.00

      Free Shipping + Insurance(Recommended): $301-$400

      $301.00–$400.00

      $12.00

      Free Shipping + Insurance(Recommended): $401-$500

      $401.00–$500.00

      $15.00

      Free Shipping + Insurance (Recommended): $501-$600

      $501.00–$600.00

      $18.00

      Free Shipping + Insurance(Recommended): $601-$700

      $601.00–$700.00

      $21.00

      Free Shipping + Insurance(Recommended): $701-$800

      $701.00–$800.00

      $24.00

      Free Shipping + Insurance(Recommended): $801-$900

      $801.00–$900.00

      $27.00

      Free Shipping + Insurance(Recommended): $901-$1000

      $901.00–$1,000.00

      $30.00

      Free Shipping + Insurance(Recommended): $1001-$1100

      $1,001.00–$1,100.00

      $33.00

      Free Shipping + Insurance(Recommended): $1200

      $1,101.00–$1,200.00

      $36.00

      Free Shipping + Insurance(Recommended): $1300

      $1,201.00–$1,300.00

      $39.00

      Free Shipping + Insurance(Recommended): $1400

      $1,301.00–$1,400.00

      $42.00

      Free Shipping + Insurance(Recommended): $1500

      $1,401.00–$1,500.00

      $45.00

      Free Shipping + Insurance(Recommended): $1600

      $1,501.00–$1,600.00

      $48.00

      Free Shipping + Insurance(Recommended): $1700

      $1,601.00–$1,700.00

      $51.00

      Free Shipping + Insurance(Recommended): $1800

      $1,701.00–$1,800.00

      $54.00

      Free Shipping + Insurance(Recommended): $1900

      $1,801.00–$1,900.00

      $57.00

      Free Shipping + Insurance(Recommended): $2000

      1,901.00–$2,000.00

      $60.00

      Free Shipping + Insurance(Recommended): $2001-$3000

      $2,001.00–$3,000.00

      $75.00

      Free Shipping + Insurance(Recommended): $3001-$4000

      $3,001.00–$4,000.00

      $105.00

      Two-Day Shipping

      0kg–5kg

      $18.00

      Two-Day Shipping 5-10KG

      5kg–10kg

      $36.00

      Two-Day Shipping 10-15KG

      10kg–15kg

      $54.00

      Two-Day Shipping 15-20KG

      15kg–20kg

      $72.00

      Two-Day Shipping 20-25KG

      20kg–25kg

      $90.00