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Product Shipping Details

The health and safety of our customers and employees is important to us. We have implemented safety measures to protect against COVID-19, as a result, we are experiencing extended shipping delays as we work cautiously to prepare your order.

Order with Free Shipping for the USA by Rockpals FBM

Order $25 or more to qualify for FREE Shipping on eligible items.

UPS stop the shipping and delivery service in Chicago for the riot.


Each Rockpals product is carefully selected with its shipping methods depending on weight and size. We are currently shipping to these countries:

United States, Germany, Netherlands, Austria, Belgium, Czech, Hungary,
Slovenia, Slovakia, Luxembourg, Lithuania, France, Poland, Denmark, Italy,Estonia, Sweden, Finland, Latvia, Spain, Portugal, Greece, Monaco, Ireland, Malta, Romania, Bulgaria, Croatia, Japan, Australia, United Kingdom, Canada, Spain, Israel, Norway, Switzerland, Russia, Belarus, Ukraine, Kazakhstan.

With free shipping, your order will be delivered 2-10 business days after all your items are available to ship, pre-order items not included.

To place an order online, do the following:

  • Add at least $25 of eligible items to your Shopping Cart. Items with "FREE Shipping" messaging on the product detail page contribute to your free shipping order minimum. 
  • Proceed to checkout.
  • Enter a U.S.-eligible delivery address or other worldwide address.(Note that some items shipped to PO.BOX address, Alaska, Hawaii, Puerto Rico, American Samoa and the rest of world may not be eligible for FREE shipping)
  • Select FREE Shipping as your shipping speed.

Note: Most of packages are shipped by the UPS and  other carrier would be chosen based on the shipping fee cost. As for free shipping, the shipping speed wouldn't be guaranteed and any returning of delayed shipment isn't accepted. For one-day shipping, please add extra $25 while extra $18 for two-day shipping. 

Note: There is a high rate of package stolen in CA. Please remember to add insurance for your order when checkout. Once it's stolen, we would contact the UPS for claim and once it's investigated by the police, the replacement would be arranged to you within 2-5 days. If there isn't insurance, you need to wait for about half a month until the UPS begins to investigate your case.

For more information on how to qualify, go to About Free Shipping by Rockpals.