We offer a 30-day money back guarantee.
Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.
For returns for all product :
Contact our Customer Service and Support Team at:
Telephone: 1-(877)756-8666 M-F 8am – 5pm Mountain Time
Please be prepared with the proof of purchase.
Support Team will determine what further action is required they will provide you with prepaid return shipping label (label to be determined by support team). You must properly package the product, your proof of purchase date with the product.
Send the product by mail or courier to:
Rockpals – RETURNS
18945 San Jose ave ,City of industry, CA91748
Step #4: We will process your return and issue you a refund in 5-7 business days after receipt of product.
For questions regarding returns, please contact our Customer Service & Support Team at firstname.lastname@example.org or by phone at 1-(877)756-8666.