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Shipping Policy

Shipping Policy

*Please NOTE: Due to the impact of COVID-19, order deliveries may be temporarily delayed. US orders will be processed for shipment within 1-3 business days; international orders will be processed for shipment within 5-10 business days.

Order with Free Shipping for the USA by Rockpals FBM

Order $25 or more to qualify for FREE Shipping on eligible items.

Each Rockpals product is carefully selected with its shipping methods depending on weight and size. We are currently shipping to USA (US), NOUTH AMERICA(NA),  SOUTH AMERICA(SA), CANADA (CA), UNITED KINGDOM (UK),EUROPE(EUR), JAPAN (JP), AUSTRALIA (AU), ISRAEL(IL), RUSSIAN

(RU), BELARUS(BY), KAZAKHSTAN(KAZ), GERMANY (DE), ITALY (IT),

FRANCE (FR), SPAIN (ES), POLAND (PL).

Depending on your areas, please allow 1-3 days processing time required to ship from the warehouse and 1 to 45 business days in transit for international delivery.

Most of our orders are shipped from US warehouse in California and Illinois or Shenzhen. If you are US consumer purchaser, the package would be shipped within 1-2 working days depending on the distance away from our warehouse.

In the USA, the carrier is the UPS, USPS, Fedex. * Due to the busy holiday period, processing times are slower than usual. Thanks for your patience of waiting.
As for other countries, our shipping services include air transport service, sea transport service, special line service, express line service, global freight forwarding service etc. * We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays.

Shipment processing time, Shipping time, Shipping method (Only suitable for USA)

All orders are only processed within 12-24 hours if the inventory is available (Monday-Friday). Orders placed on Friday-Sunday or holidays wouldn’t be processed for time difference and our warehouse colleagues are off-working or on vacation.

It's our goal to make sure your order is processed quickly and efficiently.

We will ship your order within 24 hours from the US. (In very few cases, the packages can't be shipped out within 24 hours, but we promise to process it within 2 business days.)

Please allow 2-7 business days for the package delivered to your address, not including holiday and other emergencies special time.
If we are experiencing a high volume of orders, shipments may be delayed for a few days. Please allow additional days in transit for delivery. All of the Orders are delivered by UPS, USPS and FEDEX. Any specified express requested is not allowed.

Shipping rates & delivery estimates

Any delivery dates provided by Rockpals are estimates.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) and then you could review your order and shipping & handling information on your Rockpals account if you have registered. If you haven't registered on our site, you could also track your order through this link (https://www.17track.net/en) by entering your tracking number.

For more shipping information, you could contact us by leaving a message. We will get back to you within 24~48 hours.

Shipment to P.O. boxes or APO/FPO addresses

Rockpals ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. But the extra fee would be charged. Please leave your physical address instead. 

Rate name Conditions Price
PO BOX Address Only (0-5KG) 0kg–5kg $28.00
PO BOX Address Only (5-10KG) 5kg–10kg $56.00
PO BOX Address Only (10-15KG) 10kg–15kg $84.00
PO BOX Address Only (15-22KG) 15kg–22kg $120.00
PO BOX Address Only (22KG+, USPS won't be able to deliver your oversize package to the door) 22kg+ Free


Customs, Duties, and Taxes

Rockpals isn't responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customers (tariffs, taxes, duties, etc.).

Free Shipping for the USA/ Personalized Shipping Service Fee

With free shipping, your order will be delivered 1-10 business days after all your items are available to ship, pre-order items not included.


To place an order online, do the following:

  • Add at least $25 of eligible items to your Shopping Cart. Items with "FREE Shipping" messaging on the product detail page contribute to your free shipping order minimum.
  • Proceed to checkout.
  • Enter a U.S.-eligible delivery address or other worldwide address.(Note that some items shipped to PO.BOX address, Alaska, Hawaii, Puerto Rico, American Samoa and the rest of world may not be eligible for FREE shipping and You could get the different real-time freight charges when checkout, the shipping fee varies by time and place.)
  • Select FREE Shipping as your first shipping speed.

Note: Most of packages are shipped by the UPS and other carrier would be chosen based on the shipping fee cost. As for free shipping, the shipping speed wouldn't be guaranteed and any returning of delayed shipment isn't accepted. 

You could choose Personalized Shipping Service like 1-Day/2-Day delivery, Signature Required, Insurance when checkout (varied by time and place).

Rockpals Shipping Choice for the USA

 

Package Stolen or Shipped to the Wrong Place

  • Mostly, our shipping service is the UPS, which always leaves your package at the door and there is a risk of stolen. It's a high rate of package stolen in CA. Once you find out the package is stolen, please contact the local police to investigate the issue and offer the receipt of the police to us for a claim. To avoid the time wasting on claim,we'd suggested you to add both the Insurance and signature required service to your order when checkout.
  • Once you find out that your package would be sent to the wrong address after the tracking number is updated, please call us US (877)756-8666 at the first time and we’d ask the UPS to change it before it’s delivered. Notice: we will not accept Missing Package Claims later than 14 days.