"Limited Sale"| Limit Offer Up To $500 OFF
shipping policy

Shipping

Affected by COVID-19, there will be some delay in the delivery.


How can I get free shipping for your products?

We only do free shipping for the orders from mainland U.S.

 

When will my order be shipped out?

Usually within 1-24 huors if all your items are available to ship (Not ship on weekends and holidays). Once an order has been fulfilled, you will receive one shipping update email. 

 

How long does delivery take?

2-8 business days for the USA, 7-35 business days for other countries. 


Which countries do you ship to?

United States, Germany, Netherlands, Austria, Belgium, Czech, Hungary, Slovenia, Slovakia, Luxembourg, Lithuania, France, Poland, Denmark, Italy, Estonia, Sweden, Finland, Latvia, Spain, Portugal, Greece, Monaco, Ireland, Malta, Romania, Bulgaria, Croatia, Japan, Australia, United Kingdom, Canada, Spain, Switzerland, Russia, Israel, Norway, Belarus, Ukraine, Kazakhstan.

 

Where is the package shipped from?

US warehouse in California.

 

How will my delivery be shipped?

UPS, FedEx, USPS, DHL, or other dedicated logistics.

 

Can I still change my shipping address even though the package has been shipped out?

Sorry, once shipped out, we can’t change the delivery address.

 

Can you ship to PO BOX address in the mainland U.S.?

No, we can't ship to Po Box address.


Do you pay for the customs taxes?

No, Rockpals isn't responsible for any customs taxes charged by your country.

 

How can I know if you ship to our country or region and the total cost including the shipping fee?

Please contact customer support at brand@rockpals.com. Or you can check the list of freight charges in different countries and regions as following:

freight_charges_in_different_countries_and_regions.pdf

 

Can I add the shipping insurance for my orders in mainland U.S.?


Yes, you can. Please check out the list below:

 

 United States (52 of 62 states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida,  Georgia, Guam, Idaho, Illinois,  Indiana, Iowa, Kansas,  Kentucky, Louisiana, Maine, Marshall Islands, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming)

Special Service

Based on the order price

Shipping Price

Free Shipping  mainland U.S. only + zero insurance

Free

Free Shipping mainland U.S. only + Insurance

(Recommended): $0-$100

$0.00–$100.00

$5.00

Free Shipping mainland U.S. only + Insurance

(Recommended): $101-$200

$101.00–$200.00

$9.00

Free Shipping mainland U.S. only + Insurance(Recommended): $201-$300

$201.00–$300.00

$12.00

Free Shipping mainland U.S. only + Insurance(Recommended): $301-$400

$301.00–$400.00

$15.00

Free Shipping mainland U.S. only + Insurance(Recommended): $401-$500

$401.00–$500.00

$18.00

Free Shipping mainland U.S. only + Insurance (Recommended): $501-$600

$501.00–$600.00

$21.00

Free Shipping mainland U.S. only + Insurance(Recommended): $601-$700

$601.00–$700.00

$24.00

Free Shipping mainland U.S. only + Insurance(Recommended): $701-$800

$701.00–$800.00

$27.00

Free Shipping mainland U.S. only + Insurance(Recommended): $801-$900

$801.00–$900.00

$30.00

Free Shipping mainland U.S. only + Insurance(Recommended): $901-$1000

$901.00–$1,000.00

$33.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1001-$1100

$1,001.00–$1,100.00

$36.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1200

$1,101.00–$1,200.00

$39.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1300

$1,201.00–$1,300.00

$42.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1400

$1,301.00–$1,400.00

$45.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1500

$1,401.00–$1,500.00

$48.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1600

$1,501.00–$1,600.00

$51.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1700

$1,601.00–$1,700.00

$54.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1800

$1,701.00–$1,800.00

$57.00

Free Shipping mainland U.S. only + Insurance(Recommended): $1900

$1,801.00–$1,900.00

$60.00

Free Shipping mainland U.S. only + Insurance(Recommended): $2000

1,901.00–$2,000.00

$63.00

Free Shipping mainland U.S. only + Insurance(Recommended): $2001-$3000

$2,001.00–$3,000.00

$75.00

Free Shipping mainland U.S. only + Insurance(Recommended): $3001-$4000

$3,001.00–$4,000.00

$105.00