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shipping policy

Shipping

Affected by COVID-19, there will be some delay in the delivery.


How can I get free shipping for your products?

We only do free shipping for the orders from mainland U.S.

 

When will my order be shipped out?

Usually within 1-2 business days if all your items are available to ship (Not ship on weekends and holidays). Once an order has been fulfilled, you will receive one shipping update email. 

 

How long does delivery take?

2-8 business days for the USA, 7-35 business days for other countries. You have the option to choose faster shipping if you pay the additional cost.


Which countries do you ship to?

United States, Germany, Netherlands, Austria, Belgium, Czech, Hungary, Slovenia, Slovakia, Luxembourg, Lithuania, France, Poland, Denmark, Italy, Estonia, Sweden, Finland, Latvia, Spain, Portugal, Greece, Monaco, Ireland, Malta, Romania, Bulgaria, Croatia, Japan, Australia, United Kingdom, Canada, Spain, Switzerland, Russia, Israel, Norway, Belarus, Ukraine, Kazakhstan.

 

Where is the package shipped from?

US warehouse in California or Shenzhen.

 

How will my delivery be shipped?

UPS, FedEx, USPS, DHL, or other dedicated logistics.

 

Can I still change my shipping address even though the package has been shipped out?

Sorry, once shipped out, we can’t change the delivery address.

 

Can you ship to PO BOX address in the mainland U.S.?

Yes. But for the Po Box address, the extra shipping fee is charged. Please leave your physical address instead.

Based on item weight

Shipping price

0kg–5kg

$28.00

5kg–10kg

$56.00

10kg–15kg

$84.00

15kg–22kg

$120.00

22kg+

Free

       

      Do you pay for the customs taxes?

      No, Rockpals isn't responsible for any customs taxes charged by your country.

       

      How can I know if you ship to our country or region and the total cost including the shipping fee?

      Please contact customer support at brand@rockpals.com. Or you can check the list of freight charges in different countries and regions as following:

      freight_charges_in_different_countries_and_regions.pdf

       

      Can I add the shipping insurance or two-day shipping for my orders in mainland U.S.?


      Yes, you can. Please check out the list below:

       

       United States (52 of 62 states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Florida,  Georgia, Guam, Idaho, Illinois,  Indiana, Iowa, Kansas,  Kentucky, Louisiana, Maine, Marshall Islands, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming)

      Special Service

      Based on the order price

      Shipping Price

      Free Shipping  mainland U.S. only + zero insurance

      Free

      Free Shipping mainland U.S. only + Insurance

      (Recommended): $0-$100

      $0.00–$100.00

      $3.00

      Free Shipping mainland U.S. only + Insurance

      (Recommended): $101-$200

      $101.00–$200.00

      $6.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $201-$300

      $201.00–$300.00

      $9.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $301-$400

      $301.00–$400.00

      $12.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $401-$500

      $401.00–$500.00

      $15.00

      Free Shipping mainland U.S. only + Insurance (Recommended): $501-$600

      $501.00–$600.00

      $18.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $601-$700

      $601.00–$700.00

      $21.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $701-$800

      $701.00–$800.00

      $24.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $801-$900

      $801.00–$900.00

      $27.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $901-$1000

      $901.00–$1,000.00

      $30.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1001-$1100

      $1,001.00–$1,100.00

      $33.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1200

      $1,101.00–$1,200.00

      $36.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1300

      $1,201.00–$1,300.00

      $39.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1400

      $1,301.00–$1,400.00

      $42.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1500

      $1,401.00–$1,500.00

      $45.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1600

      $1,501.00–$1,600.00

      $48.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1700

      $1,601.00–$1,700.00

      $51.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1800

      $1,701.00–$1,800.00

      $54.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $1900

      $1,801.00–$1,900.00

      $57.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $2000

      1,901.00–$2,000.00

      $60.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $2001-$3000

      $2,001.00–$3,000.00

      $75.00

      Free Shipping mainland U.S. only + Insurance(Recommended): $3001-$4000

      $3,001.00–$4,000.00

      $105.00